Medical Alert Systems
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Operator Training Process

All operators are trained by certified instructors.

All employees are bonded. Bonding includes a complete fingerprint and criminal record search. All this information is obtained and sent to the Alarm Licensing Board where it is processed by the SBI. The licensing board then reviews the findings and must approve all applicants before anyone is allowed to begin training at our facility. Any offenses other than traffic violations prohibit employment with our company.

After potential employees have successfully passed the bonding process, they are subjected to a drug screening test. All employees are randomly tested for drugs during their employment. An applicant is now ready to begin training.

All new operators are trained by our resident certified Security Industry Association (SIA) and Association of Public-Safety Communications Officials-International, Inc. (APCO) instructor (APCO certifies 911 dispatchers). The first week of training, new operators spend 40 hours in a classroom setting. They have access to a simulated central station, set up on a separate computer system, where each new operator practices his/her skills. This provides invaluable experience as the traffic flow, type of signals received, and calls are replicated from actual experiences occurring in the central station. The second week, these operators are placed in the central station with a qualified, experienced operator for supervised hands-on experience. The third week, the new operator is evaluated by the instructor to be certain all skills have been mastered.

Once a quarter, all central station supervisors and operators attend a mandatory refresher class. During each refresher, we review the latest technology as well as review procedures and address any concerns that may have been expressed.

Most importantly, you will find our security response team is prompt, friendly and courteous.